Lily Carter

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; RETURN SHIPPING CHARGES APPLY.

Is it possible to return my order?

Yes, it is. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.

To be eligible for a return, your order must meet the following conditions:

• The order still contains all appropriate parts and components, and the packaging arrives exactly as the product was delivered.

• Only normal handling of the product is evident; damage due to careless handling is excluded.

• Products where hygiene is important have been thoroughly cleaned before the return process begins.

• The product was found to be defective immediately upon receipt.

• We reserve the right to charge the customer for shipping costs.

• The return will be processed within 7 business days. If all conditions are met, the return will be officially acknowledged within this timeframe.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the conditions above, please follow these steps to initiate the return process:

1. Send an email to: helplilycarter@gmail.com

2. Ensure your email includes the following details:

   • Order number

   • Reason for the return request

   • Photo of the product (in case of damage/breakage)

   • Customer's first and last name

   • Customer's address

Once received, we will contact you and provide the return address. Never send your return to the original sender address; we will provide you with the correct address after your request.

You, the customer, are responsible for the return shipping costs. The consumer has the right to withdraw from the contract in accordance with the following provision, provided the consumer is a natural person entering into a legal transaction for purposes not predominantly related to their commercial or professional activity:

A. CANCELLATION TERMS

Right of Cancellation

The cancellation period is 14 days from the day on which you, or a third party named by you (other than the carrier), receive or accept the final goods.

Because we operate an automated system, orders are processed immediately after placement. Therefore, we cannot interrupt the shipping process prior to delivery, and refunds cannot be issued before the goods are received.

To exercise your right of withdrawal, you must notify us (Lily Carter) of your decision via a clear statement (e.g., by email). The revocation is complete once we have received the goods. The costs of returning the goods shall be borne by the buyer.

Shipments in Transit

As our products are shipped from Asia, longer transit times may occur over which we have no control. If the products are already en route to you, cancellation is not possible. Please wait until you have received the goods before returning them. You may, of course, inform us of your intention to cancel in advance.

To ensure the fastest possible processing, we kindly ask that you provide us with a shipping confirmation once sent.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you—excluding delivery costs (and excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us)—without undue delay and no later than 14 days from the date we receive notification of your withdrawal and the returned goods.

We will carry out this reimbursement using the same payment method used for the original transaction, unless expressly agreed otherwise; in no case will you incur fees for this reimbursement.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.